Frequently Asked Questions

How can I order from Hot Pink Angels?
You can order from Hot Pink Angels either:

a. through this secure website via

b. or by emailing your order details to shop@hotpinkangels.com

Sorry for any inconvenience, but orders paid for by cheque cannot be despatched until the cheque has cleared.

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Can I order from outside the UK?
Yes, we are pleased to offer worldwide delivery.

Airmail Recorded Delivery to Europe is £6.95.

Airmail Recorded Delivery to the USA/Canada is £8.95.

Airmail Recorded Delivery to all other countries is £14.95.

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What are your delivery charges?
Standard Recorded Delivery within the UK is £2.95.

Higher value items, such as expensive jewellery, will be sent via Special Delivery, however the UK standard postage fee of £2.95 will still only be charged.

Airmail Recorded Delivery to Europe is £6.95.

Airmail Recorded Delivery to the USA/Canada is £8.95.

Airmail Recorded Delivery to all other countries is £14.95.

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How will I know you have received my order?
If you order through our website, then you will automatically receive an email to confirm receipt of your order. Please check the confirmation email carefully to ensure your order is correct.

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When will I receive my order?
We aim to dispatch all orders within 24 hours, stock permitting.

Most customers receive their orders within 1 - 2 working days.

However, please note this is not guaranteed. We always post orders asap but occasionally there may be delays in the postal system.

Should any item be temporarily out-of-stock, we will inform you of the delay and dispatch the product(s) as soon as possible.

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What happens if an item I order is out of stock?
Should any item be temporarily out-of-stock, we will inform you of the delay and despatch the product(s) as soon as possible.

However, if you do not wish to wait for the product, you can either arrange for a replacement item to be sent instead, or the item can simply be removed from your order.

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How do I cancel my order?
If you wish to cancel your order:

· if your order has not yet been despatched, please notify us by email at shop@hotpinkangels.com that you wish to cancel your order

· if your order has been despatched you can return it to us within 14 days of receipt for an exchange or refund.

If your order was placed by credit or debit card a refund can only be issued to the card used to make the purchase originally.

All purchases must be returned unused, in perfect condition, and in their original packaging. Please ensure you securely package your item(s), as we cannot provide a refund or exchange for products that have been damaged in transit back to us.

We recommend that you obtain a free proof of postage certificate from your Post Office when returning items as we cannot accept responsibility for returned items lost in the post. Please note, goods are returned at your own cost & the original delivery cost is non-refundable.

Exceptions to our Cancellation Policy:
It is not possible to return earrings or toiletries, unless defective. Orders for bespoke items, i.e. any items ordered to your specification such as our made-to-order cushions, cut lengths of fabric and all our wallpapers, cannot be cancelled.

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Can I return my order if I’m not happy?
We are confident that you will love your purchase from Hot Pink Angels.

However, if you change your mind you have 14 days in which to return your order to us for an exchange or refund.

All purchases must be returned unused, in perfect condition, and in their original packaging. Please ensure you securely package your item(s), as we cannot provide a refund or exchange for products that have been damaged in transit back to us.

Please also indicate whether you would like a refund or exchange.

If your order was placed by credit or debit card a refund can only be issued to the card used to make the purchase originally.

We recommend that you obtain a free proof of postage certificate from your Post Office when returning items as we cannot accept responsibility for returned items lost in the post. Please note, goods are returned at your own cost & the original delivery cost is non-refundable.

Exceptions to our Returns Policy:
It is not possible to return earrings or toiletries, unless defective. Bespoke items, i.e. any items ordered to your specification such as our made-to-order cushions, cut lengths of fabric and all our wallpapers, are also non-returnable.

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What do I do if my goods arrived damaged?
If any items arrived damaged, you must inform us within 3 days of receiving your order. Please email us at shop@hotpinkangels.com.

Please then return the damaged item(s) to us within 14 days of receipt following our standard Returns procedure. Please also let us know whether you require a refund or exchange.

Return & original postage costs for damaged items will also be refunded.

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Who should I contact if I have a query about my order?
If you have a query about your order please email shop@hotpinkangels.com.

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I’m ordering as a gift for someone – can I have it sent directly to them with a message?
Yes, of course!

When you reach check out simply provide us with the required delivery address and add your message in the box entitled “Enter Personal Message for your Gift Recipient”.

The gift message can either be added to a greetings card of your choice (see our selection under 'Cards') or, if you don't select a greetings card, we will add your gift message to a gorgeous heart gift tag free of charge.

Presents will all be gift wrapped free of charge.

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Can I have my order sent to a different delivery address?
Yes, of course!

When you reach check out simply provide us with your required delivery address.

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Is it safe to shop online with Hot Pink Angels?

Yes, please be assured that your credit/debit card details are processed in a completely secure environment by Paypal and a confirmation email will be sent to you on completion of your order.

Your credit/debit card details are not under any circumstances kept on record by Hot Pink Angels.

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I am interested in your interior design services – what areas do you cover with your Heavenly Home Consultations?
Heavenly Home Consultations are available for clients in many parts of the North East & North Yorkshire – please email us at shop@hotpinkangels.com for further details.

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I have a query about your interior design services – what is the best way to contact you?
If you have a query about our interior design services, please don’t hesitate to contact us.

If you email your query to us at shop@hotpinkangels.com, we will reply as quickly as possible. If you would prefer us to ring you back in regards your query, please do leave a contact telephone number and let us know the best time to contact you. For interior design queries, we are happy to contact you in the evening or at the weekend if this is more convenient for you.

Alternatively, you can ring us on (01439) 772424 during office hours.

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I am looking for some inspiration for my home! - can you give me advice on design schemes?
We are more than happy to provide design advice or inspiration to any customer, please email us details of your design scheme for suggestions for fabrics, wallpapers & gorgeous accessories from our ranges!

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I am interested in your fabrics/wallpapers – can I order samples of these?
Yes, of course. We strongly recommend that you request fabric or wallpaper samples before you place your order, as fabrics cut to your specification and special order wallpapers are non-returnable.

All sample requests should be emailed to shop@hotpinkangels.com.

Please note, we offer a maximum of 6 samples per customer.

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I have a query – what is the best way to contact you?
If you have a query that is not answered on our website, then please do not hesitate to contact us.

The best way to contact us is via email at shop@hotpinkangels.com.

We will respond to all queries as quickly as possible.

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